Privacy Policy

Version v1.0 — Effective from 2026-06-06

1. Information We Collect

We collect two categories of information:

Information you provide:

• Username, email address, password (hashed) — at registration
• Solana wallet addresses you use for deposits and withdrawals
• Communications you send to our support channels

Information automatically collected:

• IP address and approximate geographic location (country-level)
• Browser type, operating system, and device information
• Access timestamps, pages visited, and gameplay activity
• Transaction history (deposits, conversions, withdrawals) and their on-chain signatures
• Cookies and similar technologies (see Section 7)

2. How We Use Your Information

We use collected information to:

• Operate and maintain the Platform
• Process deposits, conversions, and withdrawals
• Verify account ownership and prevent fraud
• Detect and prevent multi-accounting, bots, and other prohibited activities
• Communicate important updates (security alerts, terms changes)
• Comply with legal obligations and respond to law enforcement requests where required
• Analyze platform performance and improve user experience

3. Sensitive Information

We do not knowingly collect: government ID numbers, biometric data, health information, political opinions, religious beliefs, or sexual orientation. We do not require KYC verification at this time.

4. Information We Do NOT Collect

• Private keys or seed phrases (we never ask for these — and you should never share them with anyone)
• Banking information or credit card details
• Real names or government identification (unless legally required for specific high-value transactions in the future)

5. Data Sharing and Third Parties

We do not sell your personal information. We share data only in these limited circumstances:

• Service providers: Solana RPC providers (Helius, public RPC), database hosting (MongoDB), email services (when applicable). These providers are bound by confidentiality obligations.
• Legal requirements: when compelled by valid legal process (subpoena, court order) in jurisdictions where we operate.
• Anti-fraud: to investigate suspicious activity, we may share information with blockchain analysis services or other gaming platforms.
• Business transfers: in the event of merger, acquisition, or asset sale, with notice to users.

6. Blockchain Transparency

Important: Solana blockchain transactions are public and permanent. Once a deposit or withdrawal is recorded on-chain, the transaction details (sender, recipient, amount, timestamp) are visible to anyone and cannot be deleted. We are not responsible for the public nature of blockchain data.

7. Cookies and Tracking

We use minimal cookies necessary for:

• Authentication (storing your login session)
• User preferences (language, theme)
• Anti-fraud and security measures

We do not use advertising or third-party tracking cookies. You can disable cookies in your browser settings, but this may affect Platform functionality.

8. Data Retention

• Active account data: retained while your account is active
• Transaction records: retained for 5 years after account closure (for security, fraud prevention, and legal compliance)
• Authentication logs: retained for 12 months
• Marketing communications: retained until you unsubscribe

9. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: request a copy of your personal data
• Correction: request correction of inaccurate data
• Deletion: request deletion of your data (subject to legal retention requirements)
• Portability: receive your data in a structured format
• Objection: object to certain processing activities
• Withdraw consent: for processing based on consent

To exercise these rights, contact us at support@serpencoin.com. We will respond within 30 days.

10. Data Security

We implement reasonable security measures including:

• Password hashing using industry-standard algorithms (bcrypt)
• HTTPS encryption for all data in transit
• HD wallet derivation (your wallets are derived from a secure master seed)
• Access controls and audit logging for administrative operations
• Hot/cold wallet separation for user funds

However, no system is 100% secure. You are responsible for keeping your account credentials safe and reporting any suspected breach immediately.

11. International Data Transfers

The Platform may operate servers and use service providers located in multiple countries. By using the Platform, you consent to the transfer and processing of your data in these locations, which may have different data protection laws than your home country.

12. Minors

The Platform is not intended for users under 18 years old. We do not knowingly collect data from minors. If you believe a minor has provided us information, please contact us for prompt deletion.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified through the Platform. The "Last updated" date at the bottom will always reflect the most recent version.

14. Contact

For privacy questions or to exercise your rights, contact support@serpencoin.com.

SerpenCoin — Operated by SerpenCoin Team. Last updated: 2026-06-06.